Michelle Sng

Michelle Sng is a seasoned professional with extensive experience in customer experience management, project management, and training and development across the Asia Pacific region. With a career spanning over two decades, Michelle currently serves as the Customer Experience Manager at Robert Walters, leading initiatives to enhance customer satisfaction. Previous roles include Information Technology Project Manager, Training & Development Manager, and Technical Training Manager, where Michelle successfully managed cross-functional teams and developed comprehensive training programs tailored to regional needs. Michelle's earlier experience at CSC and Accor Hospitality involved implementing organizational development strategies and training initiatives, establishing a strong foundation in operational excellence and employee engagement. Michelle holds a Bachelor of Commerce in Marketing and Human Resource from UNSW and a Diploma in Marketing Communications from Temasek Polytechnic.