Amen Sedaminou Adonon

Amen Sedaminou Adonon is a seasoned IT professional with extensive experience in telecommunications and network operations. Currently serving as a Telecommunications Specialist at Amtrak since November 2022, Amen previously held the position of Network Operations and Infrastructure Manager/Support Tier 2 at Roca, Inc., overseeing inventory management and device provisioning. With a history as a Freelance IT Consultant since July 2013, Amen excels in diagnosing and resolving technical issues across various platforms and maintaining systems. Prior roles include Helpdesk Technician at St. Francis House, IT Support Technician at the International Institute of Boston, and Supervisor at Call in Out, where Amen developed strong leadership skills. Amen holds several certificates in Network and System Administration and Customer Service Management, complemented by an educational background in English Language and Literature.