Miranda Avila

Miranda Avila has extensive experience in vendor management, currently serving as Senior Manager of Vendor Management Business Care at Rogers Communications since 2012. In this role, Miranda is responsible for overseeing vendor operational performance, establishing balanced scorecards, driving operational efficiencies, and enhancing customer experience metrics, while also focusing on key performance indicators such as Average Handle Time and Interval Compliance to drive revenue through sales. Prior to joining Rogers Communications, Miranda held the position of Collections Manager - Vendor Management at TD Canada Trust, where responsibilities included managing Vendor Performance Leaders and ensuring compliance with service level agreements. Miranda's earlier experience as Manager of Collections Canada at American Express involved similar leadership in vendor performance management, training, and audit processes, along with a focus on strategic partnerships and accurate reporting.