Jess Jordan

Jess Jordan is a seasoned professional with extensive experience in customer service, panel management, and training development. Currently serving as a Senior Panel Strategy Specialist and Senior Panel Relations Process Owner at NielsenIQ since October 2020, Jess manages team documentation, implements training programs, and fosters communication with panelists to enhance customer relations. Previous roles include Panel Health Analyst and Panel Relations Representative at Nielsen, where metrics tracking and customer support were key responsibilities. Additional experience includes administrative and sales support roles across various organizations, complemented by a Bachelor of Arts from Eastern Illinois University.