Jim Baker

Jim Baker is a seasoned Telecommunication Engineer currently at Roto-Rooter Plumbing and Drain Service, with extensive experience in VoIP and data networking. Prior roles include VOIP Communication Engineer I at Cincinnati Bell Technology Solutions, where Jim specialized in troubleshooting Cisco and Juniper equipment, and delivering Tier II support for VoIP and data network issues. With a solid background as a Broadband Service Technician at Time Warner Cable Business Class and earlier positions at Spectrum, Jim demonstrated superior skills in customer service, technical installations, and collaboration with IT vendors. Educational qualifications include multiple certifications from Cisco Networking Academy, a Bachelor of Arts in Communication from the University of Cincinnati, and a strong track record of high customer satisfaction ratings.