William Eklund is an accomplished Service Delivery Manager with extensive experience in managing service delivery and client accounts across various companies, including Avaya and JT Group Limited. Expertise encompasses defining service delivery processes, ensuring compliance with service level agreements, and enhancing customer satisfaction. Eklund's previous roles include Technology Voice/Data Project Manager at Insight Global and Senior Account Manager at eLoyalty, where Eklund supported major clients such as Bank of America. A proven track record in project management, telecommunications, and voice operations is complemented by a solid educational foundation from DeVry Institute of Technology and JJC.
Sign up to view 0 direct reports
Get started
This person is not in any teams