Spencer Trim-West

Spencer Trim-West is an accomplished IT professional currently serving as the Service Desk Manager at Royal Albert Hall since September 2018. Previously, Spencer held the position of Service Desk Team Lead at National Theatre from January 2015 to September 2018, where responsibilities included line management of Service Desk engineers, ensuring compliance with service level agreements, and implementing service improvement initiatives. Spencer's expertise encompasses performance management, coaching, and mentoring, as well as coordination of operational communications and call escalation procedures, with a strong focus on delivering exceptional support experiences and maintaining accurate technical documentation.