Kiet Duong

Kiet Duong is a seasoned professional with extensive experience in global support operations, currently serving as VP of Global Support Operations at Rubrik, Inc. since December 2016, following roles as Senior Director and Director in the same domain. Previously, Kiet held the position of Director of Support at Netskope and Head of Support at PernixData, where Kiet significantly scaled the support team from 1 to 12 members within two years. Kiet also contributed as a Global Support Operations Consultant at Ruckus Wireless and spent nearly a decade at Infoblox, where Kiet advanced through various support leadership roles, playing a key role in driving the company's growth and revenue. Kiet's career began as an IT Specialist at Advanced Industrial Device, complemented by a Bachelor’s degree in Computer Science from San Jose State University.