Terry Kim

Terry Kim is a seasoned Senior Support Engineer at RWS Group, having transitioned from SDL Tridion, where expertise in resolving complex technical issues related to RWS Tridion Sites was developed. With experience spanning back to 1999, Terry has held various technical positions, including Technical Writer at PepsiCo, Knowledge Manager at Alterian, and Technical Support Consultant at Mediasurface, where skills in content management, knowledge management, and customer support were honed. Terry's educational background includes an M.S. in Internet Technology for e-Commerce and a B.A. in English Literature from the University of Missouri-Columbia.