Jhovana Puga

Jhovana Puga is a skilled professional with extensive experience in customer service and quality improvement roles. Currently serving as a Quality Improvement Specialist and Career Development Specialist at SL Start, Jhovana has been instrumental in enhancing the organization's impact since January 2017. Prior experience includes working as an Account Manager at Sprint, where Jhovana managed over 600 customer care calls and organized sales reports, and as a Sales Assistant Manager at Wireless Toyz, where responsibilities included ensuring positive customer experiences, training new staff, and managing sales transactions. Jhovana holds a Bachelor’s degree in Criminal Justice/Law Enforcement Administration from National American University and furthered education at Brown Mackie College-Phoenix.