Avra Sweeney

Avra Sweeney is currently a Team Leader in Quality and Performance at SSENSE, overseeing a team of Senior Quality Coordinators focused on key customer quality metrics, including Customer Effort Score, Net Promoter Score, Customer Satisfaction Score, and Quality Assurance. Throughout the career at SSENSE, Avra has held various roles, including Recruiter for Customer Experience, Team Leader, and Customer Retention Specialist, demonstrating expertise in talent acquisition, coaching, and process improvement. Previous experience includes serving as a Data Specialist at TOP Marks, and Avra holds a Bachelor of Arts in Economics from McGill University, supplemented by studies in Commerce at John Abbott College and a Science degree from Herzliah High School.