Ladonna Madden

LaDonna Madden is an experienced professional with a strong background in customer support and sales. Currently serving as a Help Desk Technician at S4 Inc. since July 2019, LaDonna provides Tier II support to customers through various communication channels, utilizing diagnostic skills to resolve issues. Prior to this, LaDonna spent over three decades at The Huntsville Times in multiple roles, including Account Executive and Inside Sales Rep, where advertising products were sold and various advertising coordination tasks were handled. Additionally, LaDonna has experience as a Statistical Data Analyst and Administrative Assistant, performing clerical duties and preparing reports. Previously, as a Support Team Lead at NeoNova, LaDonna managed team performance and customer satisfaction while overseeing clerical tasks. LaDonna holds a Bachelor's degree in Management of Technology with a concentration in Cybersecurity from Athens State University.