Fiona Xie

Fiona Xie is currently a Grad Server Engineer at SA Power Networks, responsible for day-to-day support of Windows server administration and infrastructure technology implementations while maintaining service level agreements and conducting root cause analysis for incidents. Prior experience includes roles at ALDI Stores Australia as a Store Assistant and a volunteer position at TAFE SA's IT Service Desk, where Fiona Xie provided IT support to staff and students, enhancing customer service skills in a fast-paced environment. Educational qualifications include a Diploma in Information Technology and a Certificate IV in Program in Information Technology from TAFE SA, a Google IT Support Certificate from Coursera, and a Master's degree in Social Work from Flinders University.