Joanna U.

Joanna U. is an IT professional with a strong background in customer support, data analysis, and technical assistance. Currently serving as an IT Graduate - Customer & Community at SA Power Networks since February 2022, Joanna U. previously held the role of Service Desk Analyst at NEC Australia, where remote troubleshooting for corporate and government clients was a key responsibility. Other relevant experiences include working as a Field Team Interviewer and IT Support at McGregor Tan, supporting staff during the WorkSMARTER program at Westpac Group, and contributing to market research on cyber security at CyberOps Pty Ltd. Educational qualifications include a Bachelor of Media and a Bachelor of Computer Science with a major in Cybersecurity from the University of Adelaide.