Winnie Nyambura

Winnie Nyambura has extensive experience in customer experience management, currently serving as the Customer Experience Manager in Experience Assurance at Safaricom Limited since November 2005. In this role, Winnie develops customer experience strategies for various channels, monitors experience quality, and ensures adherence to standards. Previous positions at Safaricom include Quality and Business Process Manager, Retail Center Manager, Team Leader in Retail Operations, and Customer Care Representative. Prior to joining Safaricom, Winnie worked as a Direct Sales Representative at Standard Chartered Bank, focusing on business growth and development. Academically, Winnie holds a Master's degree in Project Planning and Management from the University of Nairobi (2007-2010) and a Bachelor's degree in Education and Human Resource Development from Kenyatta University (2001-2004).