Marcella Manzoni

Marcella Manzoni is an accomplished professional with extensive experience in customer service and digital transformation, currently serving as Group CIO & Chief Digital Customer Marketing at Safilo since June 2015. Previous roles at Safilo include Global Head of Digital Transformation & Customer Experience and various leadership positions in customer operations. Prior to Safilo, Marcella held key positions at Hyundai Motor Company Italy S.R.L. and Fiat Spa, focusing on customer service management and process optimization. Marcella's career began at Daimler Customer Assistance Center, where responsibilities included managing customer care services across multiple European markets. Academically, Marcella holds a Master’s degree in HR, People and Organisational Development from GEMA Business School and a degree in International and Diplomatic Sciences from Università degli Studi di Trieste.