Elias Medrano

Elias Medrano currently serves as a Customer Service Manager at Sagility, where responsibilities include supervising the Medicare D support team and implementing quality assurance measures. Previous experience includes a role as Identity Operations Team Lead at Coinbase, where leadership of a team focused on enhancing customer support and analyzing performance metrics took place. Elias also held multiple positions at Amazon, including Customer Service Manager, Data & Privacy CS Specialist, CX Program Manager, and Customer Support Associate, contributing significantly to team development, process improvements, and cost-saving initiatives. Earlier experience includes tutoring international students as an English Assistant at Central Washington University. Elias earned a Bachelor of Business Administration in Human Resources Management from Central Washington University.