Rafael Costenaro

Rafael Costenaro's work experience has been in the field of GRC (Governance, Risk, and Compliance) application support and information security. Rafael started their career at Modulo Security Solutions in 2013 as a Support Analyst, where they provided bilingual customer service and support for the Modulo Risk Manager platform. Rafael also had experience in maintaining critical development, test, and production environments, as well as resolving issues for clients in various regions including the USA, Europe, and India. In 2015, they briefly worked as an Infrastructure Analyst.

In 2017, Rafael joined SAI360 as a GRC Application Support Specialist. In this role, they managed ticket queues from customers worldwide, collaborating with different teams from technical to business perspectives. Rafael was responsible for customer service, maintenance of critical environments, problem-solving, and issue treatment in the Americas, EMEA, and APAC regions. Rafael used Scrum and Kanban Agile methods and led technical initiatives to enhance customer support service and software deliverables. Rafael also analyzed and tested risk control implementations and worked with virtualization and scripting tools.

In the same year, Rafael also worked briefly as an Information Security Analyst at Stone Pagamentos.

Overall, Rafael Costenaro's work experience has focused on providing support for GRC applications, information security, customer service, maintaining critical environments, and problem-solving in various regions.

Rafael Costenaro completed their Bachelor's degree in Information Systems at Estácio from 2011 to 2016. Rafael'sfield of study was in Technology in Information Technology/Information Systems. Prior to that, they attended Padre Saboia de Medeiros for their high school education and Colégio Sérgio Buarque de Holanda for their fundamental education, although the specific dates are not provided.

In terms of additional certifications, Rafael obtained a certification as a BWise 5.6 Certified Functional Administrator from SAI360 in February 2021. Rafael also obtained a certification as a BWise 5.5 Certified Technical Administrator from the same institution in December 2020. Furthermore, they have a certification in MCRM from Modulo Security Solutions - Latin America, but the specific details regarding the month and year of obtaining this certification are not provided.