Brian Douglas

Brian Douglas is an experienced operations manager and business professional with a diverse background in call center management, customer service, and consultancy. Currently serving as Operations Manager at Saiontz & Kirk, p.a. since May 2012, Brian oversees call center operations, IT, and facilities. Additionally, as General Manager of StaffmySite since December 2010, Brian focuses on enhancing customer relations and increasing conversions through a dedicated US-based sales team. Brian also owns Douglas Call Centre Consultants, providing consultancy and project management services. Previous roles include Head of Operations at Rigneydolphin and Customer Service Manager at Hertz and Hertz Europe Service Centre. Brian holds an HND in Business Studies from Inverness College, obtained between 1989 and 1991.