Shalini Mahadevan

Shalini Mahadevan is a seasoned customer experience professional with extensive experience in diverse roles across various industries. Currently serving as a CX Consultant at Kantar since May 2022, Shalini also leads the Customer Success team at SalesCandy®, focusing on establishing internal systems and knowledge resources. Previous experience includes managing teams at PGi and Standard Chartered Bank, where Shalini handled high-risk customer complaints and supervised customer service operations. With an academic background in law from Northumbria University and Cambridge A-Levels, Shalini has developed a strong foundation in customer relations and service excellence.