Usha Natarajan

Usha Natarajan serves as Vice President of Customer Support at Salesforce, overseeing global teams focused on Accessibility, Voice/Triage, Proactive Monitoring, and Trailhead Support across various Success Plans. Natarajan held several senior roles within Salesforce, including Senior Director of Customer Support & Chief of Staff to SVP Support and Senior Director of Core Clouds - Product Success, where collaboration with Product and Engineering teams aimed to enhance customer experiences and influence product roadmaps. Prior to Salesforce, Natarajan was with Skire, managing client services and escalations, and began a career at Cisco Systems in IT engineering and analysis. Natarajan holds a B.S. in Computer Science from California State University - East Bay.