Mary Carmen Castaneda

Mary Carmen Castaneda has a diverse work experience in the IT and customer service industry. Mary Carmen started their career at Beliveo Corporation in 2019 as a Customer Service Representative, where they gained valuable skills in providing high-quality customer support. In 2020, they joined NTT DATA as a Senior Technical Support Agent, further developing their technical expertise in resolving technical issues.

In 2021, Mary Carmen joined EPAM Systems as a Junior Technician, where they demonstrated their aptitude for troubleshooting and problem-solving. Currently, in 2022, they are working at Salesloft as an Associate IT Helpdesk Specialist, utilizing their technical knowledge to provide effective IT assistance.

Throughout their various roles and companies, Mary Carmen has consistently honed their customer service skills, technical abilities, and problem-solving aptitude. Their progressive work experience demonstrates their adaptability and commitment to professional growth in the IT industry.

Mary Carmen Castaneda has an education history that includes two degrees. From 2019 to 2020, they attended Universidad del Valle de México and obtained an Engineer's degree in Mechatronics, Robotics, and Automation Engineering. Currently, from 2021 to 2024, they are pursuing an Engineer's degree in Systems and Industrial Engineering at Universidad Tecmilenio. Additionally, Mary Carmen Castaneda has obtained several certifications. In 2019, they received a certification in Mechanical Design from Dassault Systèmes. In 2020, they obtained a Google My Business certification. Mary Carmen Castaneda further expanded their skills in 2021 by completing the Learning Salesforce for Admins certification offered by LinkedIn Learning and the HubSpot Sales Software certification from HubSpot Academy. Most recently, in 2023, they became a Jamf Certified Associate in Jamf Pro version 10 from Jamf.