Simon Brown

Simon joined SalesSense in 2012 as Chief Operating Officer. A leading authority on contact centre operations in Ireland, he has led teams at Hertz, eircom and Vodafone and has significant outsourcing experience with Capita (its first Service Manager in Ireland), CPM (strategic planning initiative and personal diversification) and Firstsource (General Manager) before joining SalesSense to help build new channels, and deliver on a strategy to create and set up our pioneering Customer Engagement Centre. As COO Simon leads teams across IT, HR, Recruitment and Learning & Development. Together with the many accolades he has won in his time with SalesSense, he also headed up eircom TSS when winning the Irish, EMEA and World Contact Centre of the year awards, as well as serving a two-year term on the board of the Call Centre Managers Association (CCMA).