Julia Hein

Julia Hein is the Head of Staff at Samedi. Prior to their current position, they served as a consultant for customer experience and people & culture at Samedi GmbH from December 2021 to February 2022. Before that, they were the Head of People Operations at flaschenpost SE from May 2021 to November 2021. During their time at flaschenpost SE, the company was acquired by Durstexpress' mother company Dr. August Oetker KG. Julia was responsible for the customer integration workstream post merger integration of Durstexpress KG and flaschenpost SE. After a successful handover, they started in their new position in People Operations at the "new flaschenpost SE". Prior to their time at flaschenpost SE, Julia served as the Head of Customer Service at Durstexpress KG from June 2020 to May 2021. In this role, they were responsible for leading and scaling the customer service team, implementing a CS software solution, optimizing processes, and working closely with product teams to improve customer experience on the website.

Julia Hein has a certification from Udemy in An Entire MBA in 1 Course and has a degree in hotel management from a vocational school for hotel and catering industry.

Julia Hein reports to Alexander Alscher, co-Founder & CEO. Some of their coworkers include Katrin Alscher - co-Founder & MD, Konstantinos Rousis - Chief Technology Officer, and Alexander R. Baasner - Director of Growth Operations, DACH.