Bryan Miller

Bryan Miller has a diverse work experience, starting with their current role as an Enterprise Customer Success Manager at Samsara since September 2022. Prior to this, they worked as an Enterprise Customer Success Manager at Smartsheet from February 2022 to September 2022.

Before transitioning into customer success roles, Bryan served as a Service Account Manager at Dell Technologies from December 2014 to February 2022. In this position, they were responsible for overseeing and administering ITIL based service account management, ensuring customer success through various service delivery processes.

Earlier in their career, Bryan worked as a Network & Systems Administrator at the United States Bankruptcy Court for the Middle District of Tennessee from March 2010 to December 2014, where they performed systems security administration functions and maintained Lotus Notes email for court users.

From September 2004 to September 2010, Bryan served as an Electronic/Computer Switching Systems Specialist in the US Air Force Reserve, sustaining network infrastructure and deploying switching systems.

Bryan's work experience also includes a role as a Systems Specialist at The Ohio State University - Office of Information Technology from January 2009 to December 2009, where they provided external client desktop/server support and performed scheduled preventative maintenance on client systems.

Bryan Miller completed their Bachelor of Arts (BA) degree in Communication Technologies from The Ohio State University, where they attended from 2005 to 2009. After that, they pursued further education and obtained a Master of Business Administration (MBA) degree with a specialization in Computer/Information Technology Administration and Management from Western Governors University, from 2017 to 2019. Prior to their university education, Bryan attended the Community College of the Air Force from 2004 to 2005, although no specific degree or field of study is mentioned for this period.

In addition to their formal education, Bryan has obtained several certifications. Bryan became a Certified Customer Success Manager (CCSM) Level 1 and Level 2 from SuccessHACKER in 2021. Bryan also received the Gainsight NXT Associate Administrator certification from Gainsight in 2021. In earlier years, Bryan obtained the ITIL® Foundation Certificate in IT Service Management and the CompTIA A+ Certified IT Technician certification in 2017 and 2010, respectively. Furthermore, they recently acquired the 2021 Core App certification from Smartsheet in February 2022.