Sean Mann

Sean Mann has a diverse work experience in the technical support engineering field. Sean is currently working at Samsara as the Senior Manager, overseeing several technical support teams. In this role, they are responsible for leading teams across North America and ensuring the efficiency, safety, and sustainability of operations.

Prior to this role, Sean worked at Cisco for many years in various positions. Sean was the Senior Manager Technical Support, where they played a key role in creating support processes for Cisco DNA and building a team from scratch. Sean also led a team of engineers and managers, presented to senior executives, and contributed to the development of an automated case trending tool.

At Cisco, Sean also held managerial roles in technical support for SD-WAN, DNA, and Apple integration. Sean played a part in building solution support teams and collaborating with other companies to enhance customer support experience.

In addition, Sean managed support teams for Cable, DMN, and Transport functions at Cisco. Sean successfully led teams across multiple locations and presented to high-level executives at yearly conferences.

Before joining Cisco, Sean worked as a cable network engineer, gaining foundational experience in the industry.

Overall, Sean's work experience showcases their leadership skills, ability to build teams, and expertise in technical support engineering.

Sean Mann attended the University of California, Davis from 2001 to 2005. Sean earned a Bachelor of Science degree in Optical Engineering.