Rajeev Gupta

Rajeev Gupta is a seasoned professional in customer experience and enterprise business service, currently serving as Senior Director at Samsung Electronics since August 2014. In this role, Rajeev oversees various functions including Contact Center Operation and the Voice of Customer, contributing to customer satisfaction and revenue growth through strategic enhancements. Prior to Samsung, Rajeev held multiple leadership positions at Xerox India Ltd from February 2008 to August 2014, where responsibilities included service delivery and customer retention strategies. Rajeev began the career at Eureka Forbes Limited, managing service operations and expanding franchisee networks from August 1992 to January 2008. Rajeev holds an MBA in Marketing and a B.Sc. with a focus on Maths, Physics, and Statistics.