Roxana Santi

Roxana Santi is an experienced professional in customer experience and service management within the healthcare sector. Currently serving as an Analista Voz del Cliente at SanCor Salud since January 2018, Roxana focuses on innovating customer support processes, diagnosing situations, designing proposals, and implementing projects based on client data. Additionally, Roxana has held various roles, including Product Owner and Responsible for Experience at SanCor Salud, where responsibilities included translating user needs into creative solutions and managing a regional service center. Previous experience includes administrative roles at Hospital de Ojos and Santa Clara Red de Clínicas, along with teaching and communication positions in educational institutions. Roxana holds a degree in Licenciatura en Comunicación Social with a specialization in Comunicación Institucional from Universidad Nacional de Cuyo and a Diploma in Administración/Gestión de servicios sanitarios from Universidad de Mendoza.