Callan McClean

Callan McClean is an IT Helpdesk Support Technician at Sanlam Investments since August 2022, with extensive experience in IT and customer service roles spanning over a decade. Previous positions include Senior Program Analyst IT and Quality Assessor at WNS Global Services SA, where responsibilities involved hardware support, quality evaluations for over 30 agents, and coaching to enhance performance. Prior roles encompassed Customer Service Representative positions at both WNS Global Services SA and Vodacom, focusing on delivering exceptional service and problem resolution, along with earlier experience as a Call Centre Agent and Sales Assistant. Callan holds an A+ Certification in PC Engineering and a Microsoft Office suite certificate, demonstrating a solid educational foundation in IT.