Emily Sturnick

Emily Sturnick Frisk is a seasoned professional with extensive experience in client success and operations management. Currently serving as a Senior Client Success Manager at SANS Institute since November 2021, Emily specializes in enhancing customer experience through strategic initiatives and program development. Prior to this role, Emily worked at GIAC Certifications from 2007 to November 2021, where responsibilities included managing operations and compliance, leading continuous improvement initiatives, and collaborating across various teams to adapt customer experiences amid the COVID-19 pandemic. Emily also played a key role in ISO 17024 accreditation processes and utilized a strong understanding of auditing standards to maintain high-quality management systems. Academic credentials include a Bachelor of Arts in Psychology from the University at Buffalo, obtained from 2001 to 2005.