Miguel Salcedo

Miguel Salcedo has a diverse work experience spanning from 2010 to present day. From 2010 to 2015, they worked at Orange Dominicana as an IP Network Engineer, VAS Operations Engineer, and VAS Jr. Engineer. As an IP Network Engineer, they designed, implemented, monitored, and maintained high availability services for the Internal, Backbone and Backhaul networks in a Service Provider environment. As a VAS Operations Engineer, they provided Technical Support for complex projects related to VAS domain, led the Operation & Maintenance task for over 20 VAS Platform Solutions, and developed Advanced Daily Reports with majors KPI for Business Analysis and Internal follow up. As a VAS Jr. Engineer, they provided 24x7 on-call support for the VAS Platforms and Services including hardware and Software, developed and implemented automatic daily system health checks scripts, and got involved in software & hardware upgrade. From 2015 to 2016, they worked at Isbel S.A. as a Network Solutions Specialist, providing Technical Advice and Advanced Consulting Services on IP Network Designs and Operations for Enterprise and ISP customers. Finally, from 2016 to present day, they have worked at Sansay as a Service Delivery Manager, Senior VoIP Systems Engineer, and VoIP Systems Engineer. As a VoIP Systems Engineer, they have implemented and supported Sansay VoIP solutions and Products Portfolio.

Miguel Salcedo obtained a Bachelor's degree in Telematics Engineering from Pontificia Universidad Católica Madre y Maestra between 2005 and 2011. Miguel then went on to obtain a Master in Business Administration in Operations Management and Supervision from the same university in 2018 and 2020. Additionally, they have obtained several certifications, such as ITIL Foundation Level from AXELOS Global Best Practice in 2019, AWS Certified Solutions Architect – Associate from Amazon Web Services (AWS) in 2022, Scrum Fundamentals Certified (SFC) from SCRUMstudy - Accreditation Body for Scrum and Agile in 2019, SIP School Certified Associate (SSCA) from The SIP School in 2016, APDS - Avaya Networking Solutions from Avaya, Cisco Certified Network Associate Voice (CCNA Voice) from Cisco, and Cisco Certified Network Professional (CCNP) from Cisco.