Tânia Costa

Tânia Costa is a seasoned professional with extensive experience in customer relationship management and data analysis. Currently a CRM Senior Analyst at Santander Portugal since October 2022, Tânia has previously held roles as a Data Scientist and Customer Satisfaction Manager at Allianz from August 2015 to September 2022, and as a specialist in Customer Relationship Management and Statistics at BNP Paribas from 2009 to August 2015. Tânia's earlier experience includes positions as a Statistical Consultant at GfK NOP in 2008, Methodologist at Harris Interactive from 2006 to 2008, and marketing research roles at Qualiquanto from 2004 to 2006. Tânia holds a Master’s Degree in Marketing Research & CRM from NOVA IMS Information Management School (2005-2006) and a Master’s Degree in Sociology from ISCTE - Instituto Universitário de Lisboa (1998-2003).