Débora Vargas

Débora Vargas is a seasoned business development analyst at Saque e Pague since February 2019, specializing in project structuring, process flow construction using Bizagi and Miro, and report generation through Power BI and Salesforce. Responsibilities include enhancing customer satisfaction metrics (CSAT and NPS), problem identification and process improvement in alignment with company objectives, and interface with marketing, sales, and customer service areas. Previously, as a customer quality analyst, Débora managed customer satisfaction monitoring, internal process improvements, and developed operational manuals and training materials. Prior experience as an operations analyst and assistant tax analyst at Hoffer Assessoria Contábil included handling logistics, budget analysis, tax calculations, and account reconciliation. Débora holds a degree in Business Management from Universidade Feevale.