Leonardo R. is an experienced professional in operations and customer service, currently serving as an Analista de operações at Saque e Pague since July 2020. Previously, Leonardo worked as a Consultor comercial at Key West Rayz Sempre Verão from October 2019 to January 2020, focusing on customer phone support and commercial solutions. Leonardo's earlier experience includes a significant role at Getnet Brasil from March 2012 to November 2018, progressing from an Operador de Monitoramento/NOC and Atendente SAC to Atendente de Grandes Contas, where responsibilities included providing support and solutions to high-profile clients. Leonardo holds a degree in Análise e Desenvolvimento de Sistemas from UNIASSELVI, completed between 2017 and 2019.