Giulia Vercesi

Giulia Vercesi is a Customer Care Representative at Satispay since July 2020, where responsibilities include writing customer care procedures, managing bug reports with the IT team, and translating FAQs and support materials from Italian to German. Previous experience includes roles as a Junior Customer Care Representative, translating support requests, and collaborating with various internal teams; a Junior Translator and Data Entry at Eljte di Morsia Carlo, focused on catalog translations and managing newsletters; and as a tournament assistant and interpreter during the Istria Cup 2019. Giulia also served as a College Counselor at the University of Pavia, enhancing public speaking skills, and worked as a Tourism and Marketing Intern at Taunton Deane Borough Council. Academically, Giulia earned a Master’s degree in Languages for Communication in International Enterprises from Università degli Studi di Modena e Reggio Emilia, and a Bachelor's Degree in Foreign Languages for Business from Università di Pavia.