Dyan Fazzana

Dyan Fazzana has been serving as a Reservation and Customer Service Supervisor at Saudia Cargo since September 2019, where responsibilities include monitoring booking processes and ensuring customers receive accurate information about their cargo. Prior to this role, Dyan worked as a Reservations Sales Specialist, focusing on creating bookings, optimizing schedules, and overseeing cargo until arrival at its destination. Dyan's earlier experience as an Inbound Customer Service Representative at PT Jasa Angkasa Semesta, Tbk, from October 2017 to August 2019 provided foundational customer service skills. Dyan holds a degree from Universitas Muhammadiyah Tangerang, completed in August 2022.