Faisal Abalkhail

Faisal Abalkhail serves as the Customer Experience Lead Officer at Saudi Tadawul Group since August 2022, overseeing the management of five websites and leading website revamping projects. Responsibilities include measuring customer satisfaction through surveys and enhancing CRM utilization with the Salesforce system. Previously, Faisal held various roles at Al Rajhi Takaful from March 2018 to July 2022, including Senior Specialist in Customer Insight, where focus areas included VOC tracking, customer touchpoint enhancement, and quality assurance of products and services. Experience also includes leading the SAMA complaints team and serving as a Complaints Officer. Early in the career, Faisal gained customer service experience at The Saudi Investment Bank. Faisal holds a Bachelor's degree in Finance and Investment from Al-Imam Muhammad Ibn Saud Islamic University.