Zach Barzak

Zach Barzak serves as the Director of Customer Experience at Handicare North America since July 2019. Previously, Zach held various leadership roles at Elsevier, including Director of Global Print Customer Service, where responsibilities encompassed managing order fulfillment processes and implementing a global tiered support model, and Director of Education Customer Service, which involved overseeing multiple segments within the Education market. Zach's career at Elsevier also included notable roles such as Private Sector Education Operations Manager and Strategy & Operational Excellence Manager, marked by a focus on service model improvement and the global implementation of Lean principles. Before Elsevier, Zach worked at Cintas in several positions, including Deep Clean Market Manager and Six Sigma Black Belt, emphasizing project leadership and operational efficiency. Zach holds an MBA and a Bachelor's degree in Business Administration from Southeast Missouri State University.