Govind Joshi

Govind Joshi is a seasoned professional with extensive experience in quality management and operations across various sectors. Currently serving as Senior Quality Process Manager at SBI Card since March 2022, Joshi previously held roles such as Lead - Business Operations at BroadArks Technologies and Vertical Head - Quality at LabourNet Services India Pvt. Ltd., where key responsibilities included implementing BPMS and leading compliance audits. At Tata Teleservices Limited, Joshi focused on process identification, automation opportunities, and performance audits over an eleven-year tenure. Earlier experience includes managing call center operations as Cluster CSD Head at Bharti Airtel Ltd. and Cluster Head at Reliance Communication Ltd. Educational qualifications include an MBA in Customer Care and Retail and a BHM in Management.