Ken Rowen

Ken Rowen, MBA has a diverse work experience in various leadership roles. Ken is currently the Director of Contact Center & Customer Experience at SCAN Health Plan, where they oversee the Member Services department and ensures the efficient delivery of services to SCAN members. Prior to this, Ken worked as the Administrative Operations Director at CMRE Financial Services, where they led multiple divisions and managed a team of directors, managers, and other staff members. Ken also served as the Vice President of Operations/Consultant at Mnet Health Services, where they provided strategic direction and improvement for various departments. Ken has a strong background in call center management and collections, as seen in their roles as the Director of Collections at Western Dental Services and the Vice President of Client Account Services at Quality Systems, Inc. Additionally, they have experience in accounts receivable management, as demonstrated by their role as Wholesale Accounts Receivable Manager at Alliance Healthcare Services. Throughout their career, Ken has consistently achieved positive results, including improving liquidation rates, decreasing inventory levels, and reducing DSO levels.

Ken Rowen, MBA, has a strong educational background. Ken obtained their MBA in Finance from Keller Graduate School of Management in 2002. Prior to that, they earned a PsyD in Psychology from the American Behavioral Studies Institute in 1996. Ken also holds an MA in Psychology from the California Graduate Institute, acquired in 1995. Ken began their academic journey with a BA in History from the University of California, Riverside, which they completed in 1993. Ken graduated from Mater Dei High School in 1988 and received their High School Diploma. In addition to their degrees, Ken has acquired various certifications, including Six Sigma Yellow and Green Belt, Third Party Vendor Auditing Training, and Michigan Qualified Manager.