Mihaela Boka

Mihaela Boka has extensive experience in IT service management and support, currently serving as Service Desk Manager at Scatec ASA since April 2019. In this role, Mihaela oversees the Service Desk, manages the ITSM tool, and coordinates ticket responses within the IT support team. Previous positions at Scatec ASA include Senior IT Coordinator and IT Coordinator, where responsibilities encompassed end user support and managing the custom SharePoint solution. Mihaela's earlier experience includes roles as Technical Support Specialist at dentsu international, E2E Incident Process Controller at Computacenter, and Quality Assurance Analyst, demonstrating a solid background in technical support and operational excellence. Mihaela began a career in customer support at Wizz Air, eventually representing the company in interactions with regulatory authorities. Mihaela holds a Bachelor's Degree in the Economy of Commerce, Tourism, and Services from “George Barițiu” University, with an earlier qualification as a Tourism Technician.