Allison Carlson

Allison Carlson currently serves as the Senior Manager of Customer Support at Scribd, a position held since 2014, following a promotion from Manager of Technical Support. At Scribd, notable achievements include overseeing a transition to a credits-based business model, establishing a new customer support office in Phoenix, and implementing a team infrastructure that increased efficiency and satisfaction rates. Previous experience includes a role as a Client Services Associate at Eventbrite, where Allison consistently ranked in the top ten on leaderboards, and as Customer Relations Manager at zozi, managing a substantial user community. Early career experience includes working at Bare Escentuals Beauty, where customer escalations were handled for the Executive Chairwoman, and earlier roles focused on customer care and management. Allison holds a Bachelor of Arts in Theology and Philosophy from The College of St. Thomas More and a Cosmetology degree from Ogle School of Beauty.