Felice Mickaël

FELICE Mickaël is an experienced professional in contract management and service delivery, currently serving as a Contract Manager and Global Service Delivery Manager IT at SECURINFOR since January 2020. Responsibilities include drafting, reviewing, negotiating contracts, managing IT service centers for major clients in the insurance and banking sectors, overseeing operational teams, resource planning, and ensuring client satisfaction. Prior experience at SPIE ICS from May 2011 to December 2019 involved contract management for government ministries and educational institutions, focusing on project analysis and contract negotiations. Earlier career experience includes a commercial role where new client acquisition and market strategy development were key responsibilities. FELICE holds a BTS in commercial actions and marketing from Lycée Jules Siegfried, obtained between 2000 and 2002.