Anna Fedorova

Anna Fedorova has extensive experience in customer support and import management. At Semrush, since April 2017, Anna has served as a Customer Support Tier2 Specialist, handling complex cases, troubleshooting issues, conducting internal training, and maintaining the knowledge base. Previously, as a Customer Support Specialist at Semrush, Anna resolved customer inquiries and provided product training. Prior to joining Semrush, Anna worked at Londimpex from December 2009 to February 2017 as an Import Manager, where responsibilities included communication with foreign suppliers and management of logistics documentation for customs.