Denise St. Pierre

Denise St. Pierre is an accomplished leader in customer experience management, currently serving as Senior Vice President of Customer Experience at SentryHealth since April 2020. In this role, Denise is pivotal in ensuring client success and achieving net revenue retention goals by fostering a team of service-oriented professionals. Previously, Denise held various positions at HEALTHCAREfirst from June 2010 to April 2020, including Vice President of Client Experience and Engagement Service Director, where responsibilities included managing client success teams, reducing churn, and implementing strategies to enhance customer retention. Denise's earlier experience includes roles at Lewis Computers from April 2001 to June 2010, focusing on customer support and operational program management. Throughout Denise's career, a strong emphasis on market research, product goal formulation, and collaborative communication with clients has been evident.