Scott Warren

Scott Warren has a diverse work experience spanning over two decades. Scott started their career at Pearson Government Solutions as a Supervisor in 2000, managing teams and providing leadership. Scott later became a Call Center Manager and Operations Representative, where they directed and collaborated with senior management to meet financial and service level goals.

In 2008, Scott joined General Dynamics Information Technology as a Workforce Management Team Lead, where they evaluated options for supporting new functions and conducted analysis to improve performance. Scott then became a Program Manager, overseeing multiple Workforce Management teams and providing operational analysis.

In 2013, Scott moved on to become a Senior Contact Center Manager at General Dynamics Information Technology, managing multiple projects and supervising employees.

Since 2015, Scott has been working at Senture, LLC, starting as a Program Manager and steadily moving up the ranks. Scott has held positions such as Director of Client Solutions Center, Senior Director of Operations, and currently serves as the Vice President of Client Services and Contact Center Operations. In these roles, they provide leadership, escalation support, and program management for various projects, with a focus on improving customer service and achieving flawless execution.

Throughout their career, Scott Warren has demonstrated their expertise in operations management, program leadership, and customer service.

Scott Warren attended Bell County from 1995 to 1999, although no degree or field of study information is available for this period. In 2019, they enrolled in Union College (KY) and is expected to graduate in 2023 with a Bachelor of Business Administration (BBA) degree in Business Administration and Management, General. In August 2019, Scott also obtained a certification in Certified Contact Center Management from BenchmarkPortal.