Tiago Grauth Franzotti

Tiago Grauth Franzotti possesses extensive experience in systems analysis and management, currently serving as Superintendente de Sistemas at Sercom Contact Center since September 2008. Tiago has contributed significantly to projects for SODEXO, focusing on requirements gathering and system development. Previous roles include Analista de Sistemas JR at Credigy, where Tiago developed and maintained several internal systems using ASP, XSL, XML, and C#. Earlier positions involved supporting and implementing software solutions at Irmãos Vitale S/A and Esporte Clube Sírio, where groundwork in technical support and database management was established. Tiago holds a Master of Business Administration (MBA) in Information Technology Management from FGV - Fundação Getulio Vargas and an Engineer's degree in Computer Engineering from Universidade Metodista de São Paulo.