Matt Russell is an experienced professional in customer service and support, currently serving as Customer Service Delivery Manager at Serko Ltd. since October 2019, with previous roles as Lead Global Support Analyst, Senior Support Analyst, and Support Analyst. Prior to this, Matt worked at ParkerGoldman, LLC from June 2016 to September 2019 as Executive Assistant to the CEO, providing comprehensive administrative support. From May 2010 to November 2018, Matt was involved with Delta Air Lines in Entertainment & Production Sales Support, where responsibilities included B2B and B2C support for the global sales team, focusing on high-touch servicing. Additionally, Matt has a background as a Corporate Travel Counselor at American Express Global Business Travel from August 2007 to April 2010, excelling in executive travel management and booking. Matt holds a BA in Geography with a concentration in Travel & Tourism from St. Cloud State University, completed in 2007.
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