Denero Marriott

Denero Marriott PMP serves as the Information Technology Help Desk Manager at Service Coordination Inc since February 2016, responsible for managing the help desk team and ensuring timely customer service. Denero's expertise encompasses recruiting and training helpdesk representatives, developing performance metrics, and collaborating with stakeholders to address business needs. Prior experience includes roles as a Sr Systems Engineer and Systems Administrator, where Denero provided system and network administration support. Denero also worked as a Service Desk Technician II at Total Wine & More, delivering support for POS systems and remote assistance for retail stores. Earlier roles include Service Desk Technician at Powertek Corporation and Systems and Network Technician at New Frontiers Solutions. Denero holds two Master of Science degrees from Marshall University, one in Adult Technical Education and the other in Human Resource Development.