Tayo O. began their career in 2018 as a Business Analyst at NCR Corporation. In 2020, they moved to CVS Health, where they worked as a ServiceNow Business Analyst/QA Analyst. In 2022, they joined ServiceCentral Technologies, Inc. as a Business Analyst and Quality Assurance Lead. In this role, they managed projects, facilitated end-to-end program projects, created process models and diagrams, documented user stories and functional requirements, and maintained client relationships.
Tayo O. has a Master's degree in Education Technology from Tennessee State University, as well as a Bachelor's degree in Education from the University of Greenwich. Additionally, Tayo O. has obtained numerous certifications, including Learning ServiceNow and Requirements Elicitation and Analysis from LinkedIn in 2023, Agile Requirements Foundations from LinkedIn in 2022, Certified Business Professional (CBP) from Business Analysis School in 2022, Scrum: The Basics from LinkedIn in 2022, Business Analysis Foundations: Competencies from LinkedIn in 2020, ITIL® Foundation 4 First Look from LinkedIn in 2020, ITIL Foundation Level from PeopleCert in 2020, Scrum Master from International Scrum Institute™ in 2019, and Certified System Administrator from ServiceNow in 2022.
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